Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of satisfys.fr
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Arrived in a regular box, the instruction is in Russian, many modes of operation, can be connected via the app to the phone.
Customer –
Chic product, I ordered it for the second time, the girls love it!!!! The quality is chic!!!! I recommend the seller, sent it quickly, packed well!!!
Customer –
Bomb fire, A fire. Quality of performance at the highest level. The touch is very good. Vibration is moderately strong, stronger and more pleasant than on similar devices (this is not the first toy, there is something to compare with). It is really better than analogs in this price category, surprisingly pleased and even very much. Not very big but not small, placed with her husband. Who is more delighted me or husband, when they are both in me, it is hard to determine. In short, satisfied with the purchase. Reached the deadline, was taken from the post office. They did not communicate with the seller as everything was clear. In general, if you think to buy, this model is the very thing, everything else is not the same…
k***r –
Ordered a new version Love it very much Everything works well, the girl is delighted
힘***r –
Before use
l***s –
Very good product, not tested but apparently seems to be quality
Customer –
Chic product!!! Its money is worth. I order not for the first time-the girls are delighted with his work!!! I recommend the seller-replies quickly, friendly, polite!!!
8***r –
I advise the seller! adequate people. Not the first time I order! Bona fide
A***S –
Arrived in much less time than programmed, and very well protected, the quality of the material to the touch is perfect, now we will have to try it and see what it seems to my wife
Customer –
Description corresponds to
M***d –
Fast delivery
Customer –
It’s great!!!! Very high quality!!! My wife is delighted!!! Recommend!!!
Customer –
Good quality. Strong enough vibrations. Satisfied with the toy. The vibrations are stronger than those of many of the analogs sold here. Works for a long time.
Customer –
It was in perfect condition, how long should it be allowed to charge?
A***m –
Great thing