Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of satisfys.fr
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Mafnifico jouet grand vibravion est comme prévu ne prend que 2 minutes et ces liste grand plaisir
j***j –
Reçu rapidement et correspond à la description, avoir à l’usage mais satisfait de mon achat
S***s –
Arrivé en toute sécurité et à l’heure, très bien emballé. Très satisfait du produit.
Customer –
Le bâton de massage est très bon à l’arrière à utiliser, car il a environ 30 cm de long.
R***n –
Astuce arrêter il fuktioniert très bien, et pas seulement pour la femme aussi l’homme peut faire du travail très bon merci belle LG Rene
Customer –
Ma femme dit très bien
a***r –
Arrivé une semaine plus tôt malgré le fait que je ne pouvais pas suivre le colis car j’ai confirmé le colis qu’il est arrivé quand il vient de vous être envoyé super jouet je vous recommande le vendeur
M***s –
Fait ce pour quoi je l’ai acheté. Vous voudrez peut-être mentionner qu’il est payant et peut être utilisé sans le cordon attaché.
Customer –
Bonne qualité pour un tel prix, aucune odeur. Bon pour le massage et pas seulement ..:D comme un jouet donne un effet rapide et fort
Customer –
Ce super père! Vibration à différents niveaux. Il est usb de charge. Vous pouvez l’utiliser sans l’avoir connecté. Je suis arrivé 10 jours plus tôt que prévu. Au total étaient comme 11 jours d’attente env. Mesures 30 cm
E***n –
Expédition très rapide son fait comment il regarde sur l’image fonctionne très bien après la charge
N***n –
Sa femme l’a utilisé pour la première fois vendredi soir. Elle aime vraiment ça. Charge maintenant, charge fonctionne. Super produit. Excellent service.
D***a –
La pire expérience de quand j’achète dans AliExpress, qu’une entreprise de livraison n’est pas en mesure de livrer un colis et n’a pas non plus essayé. La direction est la plus facile et la plus connue du village, c’est une boutique de plus de 30 ans et grande. De ne pas me trouver est impossible. Une honte d’une entreprise de livraison attention lorsque vous achetez ”ecoscoting” ne fonctionnent pas, ils ne se présentent pas et met également un roboooo comme livré
R***s –
Il a fallu 22 jours pour atteindre l’Espagne. Tout comme la photo. Je n’ai pas encore essayé, il semble puissant pour masser la fastite plantaire.
Customer –
Qualité étonnante pour le prix peu coûteux